Privacy Policy

At Mingle Passports, your privacy matters. We're a travel company offering curated trips - depending on the trip, these may be led by our founders, by guides we hire, or in partnership with independent travel influencers hosting their own experiences. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

Information We Collect

We collect information when you browse our website, register or communicate with us, book a trip, or travel with us. Depending on how you interact with us, this may include:

• Basic details: name, email address, phone number, date of birth, address
• Booking details: trip preferences, destination choices, group/activity interests
• Travel documents: passport/ID copies, visa details, and other documents required for bookings, permits, or border crossings
• Health & safety information: medical conditions, allergies, dietary requirements, and emergency contact details, collected via our trip waiver for your safety during travel
• Payment & billing details, handled securely via third-party payment providers - we do not store full card details ourselves
• Photos, videos, and audio recorded during trips, as separately covered by our Liability Waiver & Media Release, which you sign before travel
• Influencer details: social media profiles and public content, if you are a travel influencer on our platform
• Technical data: IP address, device and browser type, and usage data collected through cookies (see Section - Photos, Videos and Marketing)

We collect only what is reasonably necessary to plan, book, and safely deliver your trip, or to operate our platform.

How We Use Your Information

We use your information to:

• Plan, confirm, and manage your booking and trip logistics
• Arrange travel-related services such as visas, permits, and accommodation on your behalf
• Keep you safe during travel, including responding to medical emergencies using the details you provide

• Match you with relevant travel influencers and experiences, where applicable
• Send trip updates, booking confirmations, and service-related communications
• Send marketing updates and offers, where you have not opted out
• Improve our website, trips, and overall traveler experience
• Meet our legal, tax, and regulatory obligations

How We Obtain Your Consent

We collect and process your personal data based on the consent you provide us. When you book a trip, we typically send a confirmation email that links to this Privacy Policy and our Terms & Conditions; by replying to confirm - for example, "I agree to this email and confirm I have read the Terms & Conditions and Privacy Policy" - you provide your consent. Where you reach out or book through WhatsApp, Instagram, or another messaging channel, sharing your personal information with us for that purpose is treated as your consent for that interaction, on the same terms as this policy.

Some of the information we collect - including passport/ID copies, visa details, and health or medical information - is considered sensitive personal data under Indian law. We collect this only with your specific, informed consent, typically given when you complete our trip Waiver or confirm your booking, and only where necessary to plan, book, and safely deliver your trip. You may choose not to provide certain sensitive information, though this may limit our ability to include you in a trip or provide certain services.

Sharing of Information

We do not sell your personal data. We may share it, only as needed, with:

• Travel influencers you engage with or book a trip through
• Third-party service providers who support our operations — for example, payment gateways, accommodation and transport partners, visa facilitation services, and email/communication tools
• Emergency services or medical providers, if required during a trip
• Government or regulatory authorities, where required for visas, permits, or legal compliance
• Professional advisors (e.g. our accountant or lawyer), bound by confidentiality

Where we share data with outside partners, we expect them to handle it responsibly and only for the purpose it was shared.

Our website and communications may also contain links to third-party websites and services - for example, social media pages, payment gateways, or partner booking platforms. Once you leave our website or app, this Privacy Policy no longer applies. We are not responsible for the privacy practices or content of these third-party sites, and we encourage you to review their own privacy policies before sharing your information with them.

Photos, Videos & Marketing

Separately from this policy, our trip participants sign a Liability Waiver & Media Release before travel, which sets out in detail how photos and videos from the trip may be used for marketing. That document governs media use specifically; this Privacy Policy governs the handling of your personal data generally. If there is ever a conflict between the two on media use, the signed Waiver & Media Release takes precedence for that trip.

You can opt out of marketing emails at any time using the unsubscribe link in our emails, or by contacting us directly.

Cookies & Tracking Technologies

Our website uses cookies to support core functionality, remember your preferences, and understand how visitors use our site. Broadly, we use:

• Essential cookies - required for the website to function properly
• Analytics cookies - help us understand site usage so we can improve it
• Marketing cookies - used to tailor content or ads to your interests, where applicable

You can manage or disable cookies through your browser settings at any time. Disabling some cookies may affect how well the site works.

Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, and in line with applicable Indian law. As a general guide:

• Booking, invoice, and payment records — retained for 8 years, in line with recordkeeping expectations under the Companies Act 2013, Income Tax Act 1961, and GST law
• Travel documents (passport/ID copies, visa details) and health, medical, or emergency contact information - retained for the duration of the relevant trip and up to 12 months afterward, then securely deleted, unless a longer period is needed to resolve an ongoing claim or legal matter
• Marketing contact details - retained until you unsubscribe or request deletion

These are general guidelines; we may retain data for a shorter or longer period where reasonably necessary, such as to respond to a legal claim.

Data Security

We store personal data on secure systems with restricted, need-to-know access, and use reasonable technical and organizational safeguards to protect it. No system can be guaranteed 100% secure, but we take data protection seriously and act promptly to address any issues that arise.

Grievance Redressal & Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact our Grievance/Data Protection contact:

Name: Kabeer Kalra (Grievance Officer)
Email: minglepassports@gmail.com
Phone: +91 6232 576 678

We aim to acknowledge and address concerns as promptly as possible.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be notified via our website or by email. The "Effective Date" at the top of this document indicates when it was last revised.